Senior IT Business Analyst

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, seeks a highly skilled Senior IT Business Analyst. This key position requires a highly motivated individual with leadership abilities, capable of developing requirements and keeping teams and projects on track and within budget and scope. The individual will be required to identify and translate business functional and non-function objective into formal business requirement documents, functional requirement documents, process flow diagrams etc. They will also need to recognize and capitalize on improvement opportunities for cost-effective alignment, organizational operational effectiveness, mission fulfillment and visitor experience enhancements. This is a critical role responsible for evaluating business requests to assess suitability and feasibility; research and identify solution options, guide teams in identifying and assessing risks and cost-benefit analysis for recommendation options. The Analyst will act as a liaison between business partners, vendors and implementation partners and other IT team members to ensure services deliver value to the organization. The individual will also be a key contributor to the implementation and management of Visitor Experience, CRM, Education/Programs, and other enterprise applications within The Franklin Institute.

Requires Bachelor’s degree or higher in IT related field or relevant industry experience plus 7+ years’ experience with business analysis for full lifecycle of services. Must be highly self-motivated and directed with an eagerness to learn new skill sets and apply them towards project and team success. Must demonstrate exceptional written and oral communication, interviewing and facilitation, listening and interpersonal skills. They must also have excellent analytical and creative problem-solving skills. Individual must possess excellent analytical, mathematical, and creative problem-solving skills.  Additionally, must have understanding of Point of Sale / Transactional systems, CRM, Finance, workflow automation, lead/opportunity management, data quality, event management, customer service, and web site lifecycles. Strong oral and written skills a must, and ability to work independently or in a team environment and meet project deliverables and deadlines. Advanced skills in Microsoft MS Office Suite required. Knowledge of Office 365 applications like OneDrive for Business, SharePoint, Groups and Planner and one or more Project Management tools preferred.

We offer competitive salary and benefits. Send cover letter and resume with salary requirements to: THE FRANKLIN INSTITUTE, Human Resources Department, 222 N. 20th St., Phila, PA  19103, email: or fax 215-448-1121.  EOE.