Outbound Sales Representative

Unscheduled Part-Time, including evenings and weekends.

Minimum Qualifications: 
High School Diploma required; 2 + years customer service and sales experience; Computer proficiency and willingness to learn new systems; Outstanding verbal and listening Skills; Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations. 

Primary Duties and Responsibilities: 
Execute scripted outbound calls using a defined list of sale candidates in a clear, concise and efficient manner; Become proficient in Galaxy database and ticketing system, along with other CRM tools as identified; Have proficient knowledge about all museum membership options and programs; Document updates in information and feedback delivered during contact calls; Become skilled in suggestive selling of upgraded Memberships, specially ticketed exhibits and theater shows, and other up-sell experiences; Process and mail membership confirmations and pledge invoices; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all members and museum guests. Provide support to membership related functions at events such as exhibit openings and monthly Science After Hours. 

Ability to work independently and also be responsible for seeking out a manager for additional information and call support as needed; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times. 

  • Working at The Franklin Institute

    Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas. The Franklin Institute is an Equal Opportunity Employer.

    Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:

    Email: employment@fi.edu (Please indicate the position for which you are applying in the subject line.)

    Postal Mail:
    The Franklin Institute
    ATTN: Human Resources Department
    222 North 20th Street
    Philadelphia, PA 19103

    Fax: 215.448.1121

    Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk