When I buy a Membership, when can I begin to use it?
Your Membership is valid at the time of purchase and may be used immediately for access to the museum or for reserving tickets. Please be aware that all Members are required to present photo ID when checking in at the Membership or Ticketing Desk, whether you have your Membership Card with you or not. If the Membership is purchased at the museum, you will receive your Membership Card at that time. If the Membership is purchased online or over the phone, please refer to the receipts or a Photo ID when reserving tickets or entering the museum, until the card arrives. Your Membership card will arrive in the mail within 2-3 weeks of purchase. If you do not have your Membership Card within 3 weeks of the original purchase, please contact our office at 215.448.1200. Telephone lines are open daily, 9:00AM-5:00PM.
How do I know when my Membership expires?
The expiration date of the Membership will be printed on your Membership card. All Memberships are valid for one full year. As your expiration date nears, you will receive renewal notices from us in the US mail, email, and by phone, highlighting a special renewal price and some of our upcoming exhibits and films. You will not lose any time on the Membership if renewed before the expiration date. The new Membership will commence when the current one expires.
Can Member children come without a parent?
Children under the age of 18 must be accompanied by a parent or guardian. If you have children who are watched by a babysitter/caretaker/grandparent, they may bring your children to the museum. Please provide the Membership Card, or a copy of the card, to the caretaker and have a note indicating that you are giving them permission to bring your children to the museum.
Can my relatives use my Membership without me?
No, your Membership is for your household. You may not give your Membership card to another relative or friend to be used without you or someone from your household accompanying them. Someone from your actual residence must be present upon checking into the museum for additional guests to use the Membership.
I would like to buy a gift Membership for someone. How can I do this?
To purchase a gift Membership, please call the Membership Office at 215.448.1200. Telephone lines are open daily, 9:00AM-5:00PM. CLICK HERE for a downloadable Gift Membership form that can be faxed to 215.448.1235 or mailed to: Membership Department, The Franklin Institute, 222 North 20th Street, Philadelphia, PA 19103-1104. We recommend that Gift Memberships not be purchased online.
How long will it take to receive my Membership card?
You will receive your Membership Card within 2-3 weeks of your purchase. In the meantime, simply reference either your name, home address, or the Transaction Number found on your receipt, when reserving tickets by phone. If you have not received your card after approximately 6 weeks, please contact the Membership Office at 215.448.1200. Telephone lines are open daily, 9:00AM-5:00PM. You can also email us at firstname.lastname@example.org.
How many Membership cards will I receive?
One Membership card is issued per Membership. If a second card is requested for Family, FamilyMAX, and Premier Memberships, we do require two adult names from the household to be listed on the card; please indicate this to us at the time of purchase or contact the Membership Office at 215.448.1200. Telephone lines are open daily, 9:00AM-5:00PM.
Am I able to use my Membership without having the card?
Yes, although we strongly suggest having the card with you during your visit. Please be aware that all Members are required to present photo ID when checking in at the Membership or Ticketing Desk, whether you have your Membership card with you or not.
My card has been lost/stolen. What should I do?
If your card has been lost or stolen, we can have a replacement made and sent to you. Please contact the Membership Office at 215.448.1200. Telephone lines are open daily, 9:00AM-5:00PM. You can also email us at email@example.com. In the email, please provide your name and home address, so we can locate your Membership record. It can take between 2-3 weeks for your replacement card to arrive in the mail. Members may also request a new card at either the Membership or Ticketing Desks during their next visit and the card will be printed at that time. If you have lost your card and you are planning a visit to a reciprocal institution, please contact the Membership Office at least 3 days in advance of your trip. Once the request has been received, we can fax or email a letter confirming your Membership with The Franklin Institute.
I have moved. How can I change my address?
If you have recently changed your address, please contact the Membership Office at 215.448.1200. Telephone lines are open daily, 9:00AM-5:00PM. You can also email us at firstname.lastname@example.org with your name, old address, and the new address and we will be happy to update your record.
How can I order tickets on the weekend?
Please contact the Membership office at 215.448.1200 if you would like to make advance reservations. Telephone lines are open daily, 9:00AM-5:00PM. Advance Member tickets can only be purchased by phone or in person at the museum. Online ticketing does not offer Member pricing.
How can I best learn about ALL Membership events?
Additional Member events and updates are announced via our bi-weekly Members' e-mail, Spectacles Online. If you do not currently receive Member e-mail updates, please contact the Membership Office at 215.448.1200 or email@example.com to add your e-mail address to our records. Member e-mail addresses are used for internal purpose only and are not shared with any outside organizations. CLICK HERE for a detailed listing of upcoming Member Events.
Am I able to use my Theater Passes for ANY IMAX® or Franklin Theater film?
Theater Passes are valid for any of the educational films shown in the Tuttleman IMAX® or Franklin 3D Theater. Theater Passes, however, are not valid for major motion pictures. Members will receive a discounted price on all major motion pictures, although these prices may vary. Please check with the Membership department for information about a specific film.
Does my Membership allow access to all exhibits for FREE?
All 10 Science Center Exhibits included with General Admission are FREE for Members. Traveling exhibits, however, are offered with exclusive Members benefits, including discounted rates or free tickets. We strongly recommend that you reserve tickets for traveling exhibits in advance, especially during weekends, holiday seasons, and school vacations. Please note that advance Member tickets can only be purchased by phone or in person at the museum. Online ticketing does not offer Member prices. To reserve your tickets in advance, please call 215.448.1200. Telephone lines are open daily, 9:00AM-5:00PM.
My child is coming with a school field trip. Is he/she able to use the Membership?
Membership Benefits are valid for household visits only and therefore your child may not use the Membership card while on a field trip. However, groups always receive great discounts on admission and traveling exhibits.
What is ASTC?
ASTC stands for the Association of Science and Technology Centers. The Franklin Institute is a Member organization and this partnership allows for your Franklin Institute Membership to be valid at over 250 science museums around the world. Benefits are set by each host museum and may vary. This program does not typically include any museums within 90 miles of your home museum. Please contact each museum prior to your visit to be sure they offer reciprocity and to get their specific entrance policy. CLICK HERE for additional information and a current listing of participating museums.