Ticketing Application Manager

The iconic front steps of The Franklin Institute in Philadelphia

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:

The Ticketing Application Manager is responsible for the successful operation of The Franklin Institute’s ticketing process.  This will require overseeing the Galaxy Ticketing system to ensure that operational goals and customer service standards are met.  The Ticketing Database Manager works closely with multiple departments to implement strategies and policies that will efficiently and effectively execute the Museum’s ticketing initiatives.  

Position Requirements

  • Oversee The Franklin Institute’s ticketing system to ensure that it functions in accordance with established standards. 
  • Create all tickets and events for the Museum’s programs.
  • Museum’s advocate to the ticketing software provider.
  • Be the Project Manager for all new ticket sales initiatives; working closely with staff members from multiple departments.
  • Administer the web store, developing initiatives and processes by which all Franklin Institute events can be placed on sale in a timely and concise manner.
  • Work to develop the means to sell tickets to new products with the originating departments.
  • Exposure to Raiser’s Edge console application. 
  • Working in conjunction with the IT department, conduct investigations about system errors and create solutions as needed to ensure proper functionality. 
  • Support Marketing initiatives through proper communication of the system’s abilities and develop new tickets and reports as needed.
  • Work with the Finance and IT departments to establish ticket and revenue validation procedures and protocols for all ticket system reports.
  • Develop and implement effective programs for the purposes of training.

Mandatory Requirements: 

  • College degree or a minimum of 2 years experience in a role administrating systems in a ticketing, box office, or similar environment.  
  • Should possess familiarity with SQL script language.  
  • Proven Project Management experience and excellent interpersonal, communication, and organizational skills required.  
  • The Ticketing Database Manager must be willing to work irregular hours as required, as well as some evenings.  

Benefits Information:

The Franklin Institute offers a comprehensive benefits package including health, dental, vision, 401K, life insurance, and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.

Please visit our Careers page or contact employment@fi.edu (please indicate the position for which you are applying in the subject line). We look forward to hearing from you!

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.