Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas.
Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:
Email: email@example.com (Please indicate the position for which you are applying in the subject line.)
The Franklin Institute
ATTN: Human Resources Department
222 North 20th Street
Philadelphia, PA 19103
Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk
If you are interested in a position but don't have a resume, you may fill out and submit our Employment Inquiry Form.
Birthday Party Host
Minimum Qualifications: High school graduate. Experience with informal science presentations and working with groups of children. High level of customer service and inter-personal skills. Self-motivated and reliable.
Primary Duties and Responsibilities: Birthday Party Hosts will greet party contact families and party guests; prepare the party room and workshop supplies; escort party goes to their room, theater show and exhibit scavenger hunt; present a hands-on science activity; assist party families to their car and clean the party room at the end of the shift.
Business Development Director
The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, seeks a dynamic museum professional to both service and grow its licensing and exhibit services lines of business. The Business Development Director will be responsible for growing existing revenue streams, building concepts and models to grow these areas, and developing new products.
This position is responsible for maximizing leasing revenue from The Franklin Institute’s owned traveling exhibitions in order to meet revenue goals. The individual will also review and present RFP opportunities for exhibit services including development, design, and exhibition touring services. This position will also assist in managing The Institute’s ownership interest in exhibition and film product, explore and develop licensing opportunities for Institute intellectual property and seek to grow The Franklin Institute’s catalog of museum and science center products and services available to third parties. Must be highly proactive to market and sell both existing and new museum products and services. Must be a skilled generalist and be able to manage processes with finance, marketing and operations. Will research and negotiate with potential host venues and attend appropriate conferences and expos. Negotiates and prepares contracts for project fulfillment and fulfills the role of project manager.
Requires a Bachelor’s Degree or equivalent experience including a minimum 4-8 years in the museum, zoo, aquarium or attraction industry. Science-based museums preferred. Should have proven relationships with other science institutions and the demonstrated ability to sell such institutions’ products and services. Experience in museum product and service sales both domestically and internationally a plus, along with an understanding of intellectual property licenses. Must have experience with multi-disciplinary project management and the ability to create business plans and implement them cross-departmentally in a team oriented structure. Must be a self -starter with demonstrated success in driving new business by cultivating internal consensus and forging new external relationships.
We offer competitive salary and benefits. Send resume with salary requirements to: THE FRANKLIN INSTITUTE, Human Resources Department, 222 N. 20th St., Phila, PA 19103, email: firstname.lastname@example.org or fax 215-448-1121. EOE.
Contact Center Representative
Unscheduled part-time, 15 to 19 hours per week. Mostly weekends, some evenings, holidays a must.
Minimum Qualifications: High School Diploma required. 2 + years sales experience, preferably in a Contact Center setting. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills.
Primary Duties and Responsibilities: The Contact Center Sales Representative is responsible for all inbound calls for the Franklin Institute, selling all programs we have to offer. A commitment to excellent customer service is key. They will become an expert in museum programs, exhibits and theater shows, and at processing all calls and reservations received via mail, online and faxed inquiries in a clear and concise manner, ensuring all reservations are processed and paid accurately in the ticketing system. They will use problem solving skills to help each guest with their diverse questions and booking needs. All contact center representatives are expected to be on time, reliable, consistent and have an overall customer service centric attitude. They will handle cash and other forms of payment in a secure, orderly and efficient manner and participate in special events (Teacher Weekends, Educators Night Out, Exhibit Previews, Scout Days, etc). The contact center sales representative will also perform basic clerical duties as assigned such as filing and copying, and any other duties as assigned.
Full Time, 37.5 hours per week.
Minimum Qualifications: Applicants should have a Bachelor's degree from an accredited college/university with English or communications major; a Master’s degree preferred. At least 4 years successful fundraising experience in an arts, cultural or education setting with grant writing and organizational giving experience strongly preferred. Knowledge of the corporate, foundation and government philanthropy landscape is an advantage. Must have excellent oral and written communication skills, and careful attention to details. Additionally, must be able to craft messages and present information in a compelling and effective manner and handle multiple projects simultaneously and prioritize projects effectively. Ideal candidate must be a self-starter with the ability to meet deadlines, resourceful, independent problem-solver. Strong computer skills, with proficiency in Microsoft Office Suite required.
Primary Duties and Responsibilities: The Grants Manager is responsible for implementing The Franklin Institute’s corporate, foundation, and government grants strategy for annual operations, restricted programs, strategic initiatives, and capital projects. Major responsibilities include managing and stewarding a portfolio of foundation, corporate, and federal grants/donors, in addition to identifying and securing new institutional funding streams for Institute projects. Duties include preparing letters of inquiry, grant applications, grant reports, grant attachments, corporate partnership proposals and presentations, stewardship reports, and other related grant correspondence. This position works closely with senior leadership, scientists, program and education staff to advance the Museum’s fundraising priorities. The Grants Manager will serve as one of the Institute’s key contacts for private foundations including participation in external meetings.
Unscheduled part time, 19 hours per week, including weekends and holidays. TEMPORARY THROUGH JANUARY 2016
Minimum Qualifications: Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience. Ability to work in adverse weather conditions.
Primary Duties and Responsibilities: Check tickets for appropriate date and time, scan tickets and control queue, provide information concerning directions, show times, and activities in or around the museum. Greet school buses and assist with coat and lunch storage, check visitors for proper admission, challenge inappropriate behavior, assist with lost children and log lost and found items. Greeters will also brief school groups and summer camps on the rules and regulations of the museum.
Full-time, 37.5 hours per week.
Minimum Qualifications: Requires a Bachelor’s Degree, MBA preferred, with a minimum of 4 years’ experience in marketing, copywriting, brand management or related marketing field. Salesforce and Exact Target experience a must. Excellent written and oral communication skills essential and must be detail oriented and highly organized. Must have excellent interpersonal skills and the ability to interact with a variety of audiences. Computer proficiency in Word, Excel, and PowerPoint. Willingness to work non-traditional hours including weekends and evenings.
Primary Duties and Responsibilities: Overall responsibilities include copywriting, contributing to the development of overall Marketing campaign strategy, and targeting outreach in both traditional and non-traditional ways. Also assists in planning strategy for email marketing communication, including best practices for retention, subscribership, list hygiene, and sender reputation. This position manages creative materials to maintain a consistent brand image across all mediums.
Additionally, the Marketing Manager is responsible for writing marketing collateral and publications, managing the creative process with the design department to create all collateral material and publications for the Marketing Department, including promotions, group sales, membership and public relations. Secures and tracks approvals from all departments and partners on all creative materials. Strategizes on overall Marketing campaigns with the Director of Marketing. Plans and integrates e-marketing, social media and guerilla marketing (when appropriate) into traditional campaigns. Additional duties in support of the Marketing Department.
Outbound Sales Representative
Unscheduled Part-Time, including evening, weekend, and holiday shifts.
Minimum Qualifications: High School Diploma required; 2 + years customer service and sales experience; Computer proficiency and willingness to learn new systems; Outstanding verbal and listening Skills; Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.
Primary Duties and Responsibilities: Execute scripted outbound calls using a defined list of sale candidates in a clear, concise and efficient manner; Become proficient in VISTA Database and Ticketing System, along with other CRM tools as identified; Have proficient knowledge about all Membership options and programmatical offerings for both Groups and Individuals; Be responsible for seeking out a manager for additional information and call support as needed; Document updates in information and feedback delivered during contact calls; Ensure all pledges are received, processed and paid according to appropriate departmental policies; Become skilled in suggestive selling of theater programs, Memberships and other up-sell experiences; Process and mail confirmations and unfulfilled pledge invoices; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.
Professional Development Educator
Unscheduled Part-time. Hours are scheduled based on planned workshops, requiring anywhere between 5-25 hours per month.
Minimum Qualifications: Bachelor’s degree in Science and/or Education is required. Master’s strongly preferred. Background in cognitive science, neuroscience, biology, or psychology is preferred. Experience and skills in presenting dynamic professional development or training sessions for adult learners is essential. Classroom teaching experience and/or working with K-12 teachers is strongly preferred. Must have a car and availability during weekdays to deliver 3-6 hour professional development workshops for teachers at The Franklin Institute or in the tri-state area.
Primary Duties and Responsibilities: This person will deliver dynamic professional development workshops about the brain, learning, memory, and its application to educational practice for K-12 teachers and out-of-school time educators in regional school districts and other educational institutions. He/she will communicate with school districts and Franklin Institute staff accordingly to adapt and coordinate workshops.
Sales and Service Representative I (Temporary)
Unscheduled part-time. 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. TEMPORARY THROUGH SEPTEMBER 2015.
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.
Traveling Science Show Presenter
Unscheduled Part-Time, Schedule Varies.
Minimum Qualifications: BA/BS required, preferably in science or education. Experience in teaching, public speaking or theater. Excellent public speaking skills necessary; experience with the outreach programs helpful. Must enjoy driving and working with children. Valid driver’s license required.
Primary Duties and Responsibilities: The Traveling Science Show Presenter performs science education shows for schools and other organizations. The TSS Presenter will learn and present shows on a variety of science topics, adjusting material and style to audience age level for each presentation. They will also develop curriculum for new science education shows and review and add experiments to existing shows. Promptly complete expense reports and process balances due for shows on the road, assist in maintaining inventory of supplies, equipment maintenance, answer phone requests for information, and assist in maintaining a clean storage facility. Maintain vehicle at appropriate intervals, report any vehicular damage to Manager of TSS, and keep car clean at all times. The TSS Presenter will also assist Public Programs in the performance of shows in the museum and provide assistance to Camps and Workshops during show seasons including trouble shooting, logistical support, program instruction and presentation of shows.