Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas.
Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:
Email: email@example.com (Please indicate the position for which you are applying in the subject line.)
The Franklin Institute
ATTN: Human Resources Department
222 North 20th Street
Philadelphia, PA 19103
Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk
If you are interested in a position but don't have a resume, you may fill out and submit our Employment Inquiry Form.
Assistant Floor Manager
Full-Time, 37.5 hours per week Friday- Tuesday 8:45am-5:15pm. Occasional evening and holiday shifts required.
Minimum Qualifications: Excellent interpersonal skills, outgoing and pleasant demeanor. One to two years of supervisory experience. Some college preferred. Must have excellent organizational, written, and verbal communication skills. Must be flexible and exhibit high energy and a commitment to customer service. Excellent problem-solving skills required. Must be good in crisis situations and assertive. Must be willing to become certified in First Aid.
Primary Duties and Responsibilities: Assist the Guest Services Floor Manager in achieving the objective of providing excellent customer service for all internal and external visitors of the museum. Orient, train, supervise and oversee Guest Services staff and volunteers. Make emergency decisions, administer First Aid and complete an official incident report. Mediate visitor complaints and ensure that all customer issues are resolved.
Birthday Party Host
Minimum Qualifications: High school graduate. Experience with informal science presentations and working with groups of children. High level of customer service and inter-personal skills. Self-motivated and reliable.
Primary Duties and Responsibilities: Birthday Party Hosts will greet party contact families and party guests; prepare the party room and workshop supplies; escort party goes to their room, theater show and exhibit scavenger hunt; present a hands-on science activity; assist party families to their car and clean the party room at the end of the shift.
Development Operations Assistant
Full-time, 37.5 hours per week. 8:45am – 5:15pm Monday-Friday plus evening and weekend hours as needed for events.
Minimum Qualifications: High school diploma required; Bachelor’s degree preferred. Minimum of three years’ experience in general office environment involving considerable computer work is required. Development office experience is preferred. Excellent oral and written communication skills and careful attention to details. Self-starter with the ability to meet deadlines, handle multiple projects simultaneously and prioritize projects effectively. Ability to be effective working independently and as part of a team. Demonstrate strong analytical skills, an inquisitive nature, and a strong track record of creative problem solving. Ability to provide a very high level of customer service and to interact effectively with donor audiences, TFI volunteer leadership and senior staff. Strong computer skills, with proficiency in Microsoft Office Suite, and strong experience with Raiser’s Edge or similar database preferred.
Primary Duties and Responsibilities: The Development Operations Assistant supports fundraising efforts through constituency data collection and donor management, prospect identification and research, and donor stewardship tasks. Additionally, the Assistant will provide administrative support to the Director of External Affairs Operations and liaise closely with the Relationship Managers to provide sustained support of fundraising goals and objectives. S/he is essential for ensuring consistency, continuity and integrity of the Raiser’s Edge and donor records.
Digital Editorial Director
Are you a creative digital strategist with a passion for science communication? Come join a growing and exciting team of science communicators at The Franklin Institute looking to revolutionize the way the public engages with and talks about science online.
The Franklin Institute is one of the leading science centers and museums in the country and the most visited museum in the Commonwealth of Pennsylvania as well as a top-five tourist destination in the City of Philadelphia. We are looking for an experienced digital editorial director to support the Chief Digital Officer in leading exciting new content efforts across all platforms. The Digital Editorial Director will play a lead role on the digital team in planning, developing, and implementing creative content across multiple platforms. This role requires a highly motivated, self-starter with a strategic vision of the digital landscape and excellent writing and communications skills to create engaging content.
Background should include a Bachelor’s degree with background in journalism, communications, English or a related field, and 6 or more years of experience developing and managing digital editorial experiences. Management experience of internal and distributed staffs of free lancer writers, editors, photographers, and videographers a must. Should possess the ability to guide editorial contributors toward the creation of meaningful, quality content, with attention to serving the interests of the brand and the audience. Ability to work in a fast-paced, deadline driven environment and monitor real-time science news and experiences is required. Should have experience working with Google Analytics and other analytics tools and knowledgeable about new media trends, technologies, and experiences. Must have excellent written and oral communications skills plus strong project management and organization skills.
Please send resume with salary requirements to: The Franklin Institute, Dept. S, 222 N. 20th St., Philadelphia, PA 19103; E-mail: firstname.lastname@example.org. EOE.
Discovery Camp Counselor
Temporary, Unscheduled Part-Time; June 2016 – September 2016; Monday – Friday
Minimum Qualifications: Counselors must have at least a High School diploma and be furthering their education in a science, psychology, or education field. Previous experience working with children, presenting to large groups, working as a team, and a proven record of responsibility are a must. Previous experience in a camp setting or other informal education setting is preferred.
Primary Duties and Responsibilities: Counselors are in charge of the safety, well-being and education of a classroom of 10-25 children ranging in age from 3-13. Counselors must be able to present informal science activities to their classroom, supervise exhibit exploration and outside play at The Franklin Institute, supervise off-site field trips both walking, bused, and using public transportation and manage the facilities and supplies in their classroom.
The Franklin Institute, partnering with Education, Sports and Fun (ESF) Summer Camps, is seeking dedicated and energetic teachers to lead our pre-K through 7th grade summer camp classes in schools located in the Greater Philadelphia area. ESF Camps are award-willing, filled with the perfect blend of education, sports, and fun, and provide a safe and supportive environment where new experiences can be tried and individual achievement is encouraged. The summer camp teachers will bring classes developed from The Franklin Institute curriculum to the ESF camps in order to immerse campers through hands-on, authentic learning experiences with exposure to “real-world” experts, special guests, and field trips. The teachers will inspire campers to think creatively, critically, and innovatively, while empowering them to explore the world around them and solve real-life, practical issues that engage their hearts and minds, culminating in an ultimate group project. The ideal applicant will have a Bachelor’s degree, teaching certification, at least 2 years of classroom and/or camp experience, and must have previous experience teaching children. Teachers will lead a minimum of one class at a location, but may also be considered to teach various programs at other locations. The camps run from June through August.
Locations of teaching opportunities:
The Haverford School – Haverford, PA
Norwood-Fontbonne Academy- Chestnut Hill, PA
Montgomery School – Montgomery Springs, PA
Episcopal Academy – Newtown Square, PA
Moorestown Friends School – Moorestown, NJ
Send resume and cover letter to: The Franklin Institute, Human Resources Department, 222 N. 20th St., Philadelphia, PA 19103; E-mail: email@example.com. EOE.
Unscheduled part time, 19 hours per week, including weekends and holidays. Temporary until September 2016.
Minimum Qualifications: Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience. Ability to work in adverse weather conditions.
Primary Duties and Responsibilities: The Greeter position is the face of the Franklin Institute. Greeters interact with each and every guest who comes to the Franklin Institute. Be part of our exciting team at Pennsylvania’s most visited museum. Greeters are responsible for checking tickets, scanning tickets and providing information regarding directions, show times, and activities in or around the museum.
Outbound Sales Representative
Unscheduled Part-Time, including evening, weekend, and holiday shifts.
Minimum Qualifications: High School Diploma required; 2 + years customer service and sales experience; Computer proficiency and willingness to learn new systems; Outstanding verbal and listening Skills; Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.
Primary Duties and Responsibilities: Execute scripted outbound calls using a defined list of sale candidates in a clear, concise and efficient manner; Become proficient in VISTA Database and Ticketing System, along with other CRM tools as identified; Have proficient knowledge about all Membership options and programmatical offerings for both Groups and Individuals; Be responsible for seeking out a manager for additional information and call support as needed; Document updates in information and feedback delivered during contact calls; Ensure all pledges are received, processed and paid according to appropriate departmental policies; Become skilled in suggestive selling of theater programs, Memberships and other up-sell experiences; Process and mail confirmations and unfulfilled pledge invoices; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.
Sales and Service Representative I
Unscheduled Part-Time. 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. TEMPORARY THROUGH AUGUST 2016.
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.
Theater Console Operator
Scheduled part-time, 22.5 hours per week.
Minimum Qualifications: Attention to detail required. Most of this work is behind the scenes, but customer service skills are a must. Any previous audio/visual experience is preferred, but not required. Ability to work under stressful conditions and handle emergency situations; good eyesight and hearing for working with equipment in low light situations with varying audio levels.
Primary Duties and Responsibilities: The operation of all daily programming in the Tuttleman IMAX, Fels Planetarium, Franklin 3D Theater and Musser Live Demonstration Theater requiring precise repetition in sequence. Primary duties include working with specialized technology and other members of the team to ensure all films/shows play properly. Technical troubleshooting as well as sanitizing 3D glasses will be done on a daily basis. Evening special events require staying calm under pressure.