Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas.
Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:
Email: email@example.com (Please indicate the position for which you are applying in the subject line.)
The Franklin Institute
ATTN: Human Resources Department
222 North 20th Street
Philadelphia, PA 19103
Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk
If you are interested in a position but don't have a resume, you may fill out and submit our Employment Inquiry Form.
Assistant Manager of Admissions
Temporary, Full-Time, 37.5 hours per week including closing shifts, weekday evenings, weekends and holidays. Some shifts will extend into early morning hours. Schedules subject to change upon needs of department.
Minimum Qualifications: College degree preferred or a minimum of three years in a managerial role in ticketing, box officer or similar environment. Proficiency in Microsoft Office applications. Excellent written and verbal communication skills. Strong interpersonal, managerial and organizations skills required. First Aid, CPR and AED certification required. Proven training, team building and staff coaching experience. Experience with Gateway Ticketing Systems and Raiser’s Edge Systems preferred.
Primary Duties and Responsibilities: The Assistant Manager of Admissions is responsible for the daily operations of The Franklin Institute’s box offices. This position is responsible for guaranteeing that service levels and standards are handled in a professional and efficient manner through hiring, training, managing, supervising and coordinating the activities of all front line staff members. The Assistant Manager will work very closely with the Manager of Admissions to ensure that departmental priorities are met. This is a leadership role and enthusiasm and a focus on the guest is a top priority.
Birthday Party Host
Minimum Qualifications: High school graduate. Experience with informal science presentations and working with groups of children. High level of customer service and inter-personal skills. Self-motivated and reliable.
Primary Duties and Responsibilities: Birthday Party Hosts will greet party contact families and party guests; prepare the party room and workshop supplies; escort party goes to their room, theater show and exhibit scavenger hunt; present a hands-on science activity; assist party families to their car and clean the party room at the end of the shift.
Business Development Director
The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, seeks a dynamic museum professional to both service and grow its licensing and exhibit services lines of business. The Business Development Director will be responsible for growing existing revenue streams, building concepts and models to grow these areas, and developing new products.
This position is responsible for maximizing leasing revenue from The Franklin Institute’s owned traveling exhibitions in order to meet revenue goals. The individual will also review and present RFP opportunities for exhibit services including development, design, and exhibition touring services. This position will also assist in managing The Institute’s ownership interest in exhibition and film product, explore and develop licensing opportunities for Institute intellectual property and seek to grow The Franklin Institute’s catalog of museum and science center products and services available to third parties. Must be highly proactive to market and sell both existing and new museum products and services. Must be a skilled generalist and be able to manage processes with finance, marketing and operations. Will research and negotiate with potential host venues and attend appropriate conferences and expos. Negotiates and prepares contracts for project fulfillment and fulfills the role of project manager.
Requires a Bachelor’s Degree or equivalent experience including a minimum 4-8 years in the museum, zoo, aquarium or attraction industry. Science-based museums preferred. Should have proven relationships with other science institutions and the demonstrated ability to sell such institutions’ products and services. Experience in museum product and service sales both domestically and internationally a plus, along with an understanding of intellectual property licenses. Must have experience with multi-disciplinary project management and the ability to create business plans and implement them cross-departmentally in a team oriented structure. Must be a self -starter with demonstrated success in driving new business by cultivating internal consensus and forging new external relationships.
We offer competitive salary and benefits. Send resume with salary requirements to: THE FRANKLIN INSTITUTE, Human Resources Department, 222 N. 20th St., Phila, PA 19103, email: firstname.lastname@example.org or fax 215-448-1121. EOE.
Contact Center Representative
Unscheduled part-time, 15 to 19 hours per week. Mostly weekends, some evenings, holidays a must.
Minimum Qualifications: High School Diploma required. 2 + years sales experience, preferably in a Contact Center setting. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills.
Primary Duties and Responsibilities: The Contact Center Sales Representative is responsible for all inbound calls for the Franklin Institute, selling all programs we have to offer. A commitment to excellent customer service is key. They will become an expert in museum programs, exhibits and theater shows, and at processing all calls and reservations received via mail, online and faxed inquiries in a clear and concise manner, ensuring all reservations are processed and paid accurately in the ticketing system. They will use problem solving skills to help each guest with their diverse questions and booking needs. All contact center representatives are expected to be on time, reliable, consistent and have an overall customer service centric attitude. They will handle cash and other forms of payment in a secure, orderly and efficient manner and participate in special events (Teacher Weekends, Educators Night Out, Exhibit Previews, Scout Days, etc). The contact center sales representative will also perform basic clerical duties as assigned such as filing and copying, and any other duties as assigned.
Director of Museum Programs
The Franklin Institute is seeking a Director of Museum Programs to be responsible for all aspects of an innovative program team that plans, develops and implements educational programs to meet the mission and goals of the Institute. The successful candidate will collaboratively develop and maintain a dynamic portfolio of public programming that incorporates on-site and outreach activities with relationship building within the Philadelphia communities served. This position plays a lead role in planning the museum’s educational initiatives over a wide range of content and audience. The individual will coordinate these programs and projects and assume responsibility for on-time, on-budget, high quality production that satisfies the needs of both the visitor and the museum. Qualified applicants will have a Master’s Degree in a science or related field, Ph.D. preferred. Background must include 7-10 years’ experience in professional educational program development and management, plus proven skills in managing creative teams and large projects. Strong knowledge of educational theory and extensive experience in developing and implementing grant funded projects. Strong personal regard for science and scientific pursuits. Creative and innovative thinking a must. We offer competitive salary and benefits. Send resume with salary requirements to: THE FRANKLIN INSTITUTE, Human Resources Department, 222 N. 20th St., Phila, PA 19103, email: email@example.com or fax 215-448-1121. EOE.
DOW STEM Program Manager
Full-Time, 37.5 hours per week.
Minimum Qualifications: The qualified candidate must possess 2-5 years of experience in volunteer management and science education. A Bachelor’s degree in a science or education related field is also required. An understanding of Greater Philadelphia education landscape is preferred.
Primary Duties and Responsibilities: The DOW STEM Program Manager’s primary responsibility is to increase awareness, training and engagement around STEM learning specifically for The Dow Chemical Company. The position works in tandem with The Franklin Institute and with Dow’s Northeast Public Affairs, and in unison with DowGives: Volunteer Program Manager and Dow’s Corporate STEM Program Office. The position manages day-to-day operations of Dow’s STEM Outreach in the Delaware Valley, specifically at Dow’s corporate, R&D and manufacturing sites (Bristol, Collegeville, Newark, Pennsauken, and Philadelphia) in the region. In this role, the individual will assess the Company’s current STEM efforts in the region, leveraging industry best practices and Company strategy to enhance tactics and relationships needed for a quality, respected (leader within Dow and in community), energized and impactful STEM program.
Exhibits Production Director
Full-Time, Monday – Friday, 8:45 – 5:15pm, 37.5 hours per week.
Minimum Qualifications: BA or BS required, MFA in Exhibition Planning and Design a plus. Minimum 7 years’ experience developing exhibition projects through design, production, and implementation. Experience reading architectural plans a must. Strong visual communication skills and excellent verbal and interpersonal skills required. Must have strong project and staff management skills with a demonstrated ability to meet schedules and deadlines and to keep team members on task. Excellent organizational and time-management skills, with attention to detail, accuracy and pacing. Expert skill levels in Vector Works and/or Sketchup are essential as well as proficiency in Microsoft Word, Excel, File Maker Pro and Adobe Creative Cloud.
Primary Duties and Responsibilities: The Exhibits Production Director will play a key creative and leadership role within the award winning in-house exhibits department. Using creative skills to verbalize ideas and sketch concepts “on the fly”, this leader will have the ability to spark brainstorming, inspire the team, conceive unique and memorable iconic experiences and build consensus within the exhibit team. When acting as lead designer on an exhibit project, this individual will develop the floor plan as well as a cohesive and systematic design for all interactive experiences, structures and cases in the exhibition. Position oversees the exhibit design team, directing the size, scale, and design intent as each new experience is conceptualized and prototyped. Expected role is to consolidate all design efforts within an exhibition: graphic, interactive, and media to create a comprehensive design approach. The right individual will have a proven track record for designing and producing interactive exhibitions, traveling exhibitions, building team consensus, and presenting design ideas effectively.
Full-Time, Monday – Friday, 8:45 – 5:15pm, 37.5 hours per week.
Minimum Qualifications: Bachelor’s degree in industrial design or similar with 2-4 years of professional exhibit design experience. Education and professional experience in materials, production processes, electronics, design drawing, and industrial or mechanical engineering. Essential skills include wood, plastic and metal fabrication, basic programming and electro-mechanical assembly. Computer experience with MS Office, AutoCAD or Vectorworks, Arduino, and Adobe Creative Suite. Working knowledge of the Microsoft Office Suite.
Primary Duties and Responsibilities: The Experience Designer will develop, prototype and design exhibit interactives and program elements for new museum experiences. He/she will work closely with the design team and science resources team to brainstorm, storyboard, and design interactive experiences for testing and evaluation. He/she will construct prototypes while working closely with the Digital Media Developer to incorporate technologies when necessary. He/she will also collaborate with the exhibit designer in sourcing vendors, selecting materials, developing exhibit aesthetic, and generating construction documentation for final fabrication. The experience designer will serve as a member of the core team for the development and design of capital campaign exhibit projects and creative services projects as assigned.
Unscheduled part time, 19 hours per week, including weekends and holidays. Temporary until February 2016.
Minimum Qualifications: Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience. Ability to work in adverse weather conditions.
Primary Duties and Responsibilities: The Greeter position is the face of the Franklin Institute. Greeters interact with each and every guest who comes to the Franklin Institute. Be part of our exciting team at Pennsylvania’s most visited museum. Greeters are responsible for checking tickets, scanning tickets and providing information regarding directions, show times, and activities in or around the museum.
Group Sales Account Executive
Full-time, 37.5 hours per week.
Minimum Qualifications: Requires a bachelor’s degree with 1+ years of professional experience. Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence. Experience as an effective communicator that can relay the benefits of an experience. Experience making outbound sales calls a plus. Ability to work well within a team environment, yet comfortable completing tasks independently. Flexibility to work evenings, weekends, and holidays. Strong PC and Microsoft Office skills are a must. Experience with Salesforce is a plus
Primary Duties and Responsibilities: The Group Sales Account Executive’s goal is to sell tickets and grow group sales revenue over $2 million. He/she will be responsible for selling group tickets to schools, youth organizations, companies, civic & community organizations and adult groups & tours. He/she will manage on-going relationships, attract new customers, identify up-selling opportunities, manage renewals and convert lost customers into active customers. Other responsibilities include: outbound calling (including cold-calling) and email campaigns to attract new customers, constant brainstorming and strategizing to determine new lines of business for The Franklin Institute to capitalize on, and maintaining accurate records in CRM (Salesforce) and ticketing systems (Galaxy) regarding activities and sales.
Outbound Sales Representative
Unscheduled Part-Time, including evening, weekend, and holiday shifts.
Minimum Qualifications: High School Diploma required; 2 + years customer service and sales experience; Computer proficiency and willingness to learn new systems; Outstanding verbal and listening Skills; Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.
Primary Duties and Responsibilities: Execute scripted outbound calls using a defined list of sale candidates in a clear, concise and efficient manner; Become proficient in VISTA Database and Ticketing System, along with other CRM tools as identified; Have proficient knowledge about all Membership options and programmatical offerings for both Groups and Individuals; Be responsible for seeking out a manager for additional information and call support as needed; Document updates in information and feedback delivered during contact calls; Ensure all pledges are received, processed and paid according to appropriate departmental policies; Become skilled in suggestive selling of theater programs, Memberships and other up-sell experiences; Process and mail confirmations and unfulfilled pledge invoices; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.
Professional Development Educator
Unscheduled Part-time. Hours are scheduled based on planned workshops, requiring anywhere between 5-25 hours per month.
Minimum Qualifications: Bachelor’s degree in Science and/or Education is required. Master’s strongly preferred. Background in cognitive science, neuroscience, biology, or psychology is preferred. Experience and skills in presenting dynamic professional development or training sessions for adult learners is essential. Classroom teaching experience and/or working with K-12 teachers is strongly preferred. Must have a car and availability during weekdays to deliver 3-6 hour professional development workshops for teachers at The Franklin Institute or in the tri-state area.
Primary Duties and Responsibilities: This person will deliver dynamic professional development workshops about the brain, learning, memory, and its application to educational practice for K-12 teachers and out-of-school time educators in regional school districts and other educational institutions. He/she will communicate with school districts and Franklin Institute staff accordingly to adapt and coordinate workshops.
Sales and Service Representative I (Temporary)
Unscheduled part-time. 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. Temporary Until February 2016
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.
Senior Accountant (Grants/Endowment)
Full-time, Monday-Friday, 8:45 am- 5:15 pm.
Minimum Qualifications: Bachelor’s degree in Finance, Accounting, or related field.Three or more years of experience in accounting and finance in progressively responsible positions along with spreadsheet database software, endowment and grant reporting experience. Excellent problem-solving skills along with excellent verbal and communication skills.
Primary Duties and Responsibilities:
- Maintains grant reporting, tracking, and payment requests.
- Maintains investment and endowment schedules including reconciling statements monthly and calculating annual spending rate.
- Maintains fixed assets and capital in progress detail and systems
- Complete account reconciliations and analysis
- Prepare monthly/yearly journal entries including analyzing information received.
- Prepares schedules for Form 990 reporting and indirect cost submissions.
- Other duties as assigned.
Traveling Science Show Presenter
Unscheduled Part-Time, Schedule Varies.
Minimum Qualifications: BA/BS required, preferably in science or education. Experience in teaching, public speaking or theater. Excellent public speaking skills necessary; experience with the outreach programs helpful. Must enjoy driving and working with children. Valid driver’s license required.
Primary Duties and Responsibilities: The Traveling Science Show Presenter performs science education shows for schools and other organizations. The TSS Presenter will learn and present shows on a variety of science topics, adjusting material and style to audience age level for each presentation. They will also develop curriculum for new science education shows and review and add experiments to existing shows. Promptly complete expense reports and process balances due for shows on the road, assist in maintaining inventory of supplies, equipment maintenance, answer phone requests for information, and assist in maintaining a clean storage facility. Maintain vehicle at appropriate intervals, report any vehicular damage to Manager of TSS, and keep car clean at all times. The TSS Presenter will also assist Public Programs in the performance of shows in the museum and provide assistance to Camps and Workshops during show seasons including trouble shooting, logistical support, program instruction and presentation of shows.