Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas.
Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:
Email: firstname.lastname@example.org (Please indicate the position for which you are applying in the subject line.)
The Franklin Institute
ATTN: Human Resources Department
222 North 20th Street
Philadelphia, PA 19103
Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk
If you are interested in a position but don't have a resume, you may fill out and submit our Employment Inquiry Form.
Birthday Party Host
Minimum Qualifications: High school graduate. Experience with informal science presentations and working with groups of children. High level of customer service and inter-personal skills. Self-motivated and reliable.
Primary Duties and Responsibilities: Birthday Party Hosts will greet party contact families and party guests; prepare the party room and workshop supplies; escort party goes to their room, theater show and exhibit scavenger hunt; present a hands-on science activity; assist party families to their car and clean the party room at the end of the shift.
Business Development Director
The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, seeks a dynamic museum professional to both service and grow its licensing and exhibit services lines of business. The Business Development Director will be responsible for growing existing revenue streams, building concepts and models to grow these areas, and developing new products.
This position is responsible for maximizing leasing revenue from The Franklin Institute’s owned traveling exhibitions in order to meet revenue goals. The individual will also review and present RFP opportunities for exhibit services including development, design, and exhibition touring services. This position will also assist in managing The Institute’s ownership interest in exhibition and film product, explore and develop licensing opportunities for Institute intellectual property and seek to grow The Franklin Institute’s catalog of museum and science center products and services available to third parties. Must be highly proactive to market and sell both existing and new museum products and services. Must be a skilled generalist and be able to manage processes with finance, marketing and operations. Will research and negotiate with potential host venues and attend appropriate conferences and expos. Negotiates and prepares contracts for project fulfillment and fulfills the role of project manager.
Requires a Bachelor’s Degree or equivalent experience including a minimum 4-8years in the museum, zoo, aquarium or attraction industry. Science-based museums preferred. Should have proven relationships with other science institutions and the demonstrated ability to sell such institutions’ products and services. Experience in museum product and service sales both domestically and internationally a plus, along with an understanding of intellectual property licenses. Must have experience with multi-disciplinary project management and the ability to create business plans and implement them cross-departmentally in a team oriented structure. Must be a self -starter with demonstrated success in driving new business by cultivating internal consensus and forging new external relationships.
We offer competitive salary and benefits. Send resume with salary requirements to: THE FRANKLIN INSTITUTE, Human Resources Department, 222 N. 20th St., Phila, PA 19103, email: email@example.com or fax 215-448-1121. EOE.
Contact Center Representative
Unscheduled part-time, 15 to 19 hours per week. Mostly weekends, some evenings, holidays a must.
Minimum Qualifications: High School Diploma required. 2 + years sales experience, preferably in a Contact Center setting. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills.
Primary Duties and Responsibilities: The Contact Center Sales Representative is responsible for all inbound calls for the Franklin Institute, selling all programs we have to offer. A commitment to excellent customer service is key. They will become an expert in museum programs, exhibits and theater shows, and at processing all calls and reservations received via mail, online and faxed inquiries in a clear and concise manner, ensuring all reservations are processed and paid accurately in the ticketing system. They will use problem solving skills to help each guest with their diverse questions and booking needs. All contact center representatives are expected to be on time, reliable, consistent and have an overall customer service centric attitude. They will handle cash and other forms of payment in a secure, orderly and efficient manner and participate in special events (Teacher Weekends, Educators Night Out, Exhibit Previews, Scout Days, etc). The contact center sales representative will also perform basic clerical duties as assigned such as filing and copying, and any other duties as assigned.
Unscheduled part time, 19 hours per week, including weekends and holidays. TEMPORARY THROUGH JANUARY 2016
Minimum Qualifications: Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience. Ability to work in adverse weather conditions.
Primary Duties and Responsibilities: Check tickets for appropriate date and time, scan tickets and control queue, provide information concerning directions, show times, and activities in or around the museum. Greet school buses and assist with coat and lunch storage, check visitors for proper admission, challenge inappropriate behavior, assist with lost children and log lost and found items. Greeters will also brief school groups and summer camps on the rules and regulations of the museum.
Group Sales Director
Full-time, 37.5 hours per week.
Minimum Qualifications: Requires a bachelor’s degree with 10+ years of sales experience, master’s degree preferred. Strong experience selling within a ticketing organization, including the museum, attractions, sports, hospitality, and/or entertainment industries is preferred. Must have excellent communication, administrative, personnel management and customer service skills. The successful candidate will have managed a sales department with proven success in strategic sales planning, sales analysis, teamwork and quantifiable results. Strong PC and Microsoft Office skills are a must. Experience with Salesforce/Exact Target required, prefer candidates that are Salesforce Certified
Primary Duties and Responsibilities: This exciting growth position is responsible for targeted sales, including group sales revenue of over $2 million. Responsibilities also include budgetary development, historical analysis, sales planning and strategy, and supervision and management of staff.
Additionally, individual will develop a strategic and comprehensive plan to achieve targets and develop a corporate sales program with companies throughout the region. Responsible for creating strategies to sell to varied constituents including schools, youth markets, and other sectors. Will assist with developing creative materials, sales tools, coupons, etc. Also, will assist in developing incentive plans/goals for Group Sales staff, and manage staff to meet goals.
Full-time, 37.5 hours per week.
Minimum Qualifications: Requires a Bachelor’s Degree, MBA preferred, with a minimum of 4 years’ experience in marketing, copywriting, brand management or related marketing field. Salesforce and Exact Target experience a must. Excellent written and oral communication skills essential and must be detail oriented and highly organized. Must have excellent interpersonal skills and the ability to interact with a variety of audiences. Computer proficiency in Word, Excel, and PowerPoint. Willingness to work non-traditional hours including weekends and evenings.
Primary Duties and Responsibilities: Overall responsibilities include copywriting, contributing to the development of overall Marketing campaign strategy, and targeting outreach in both traditional and non-traditional ways. Also assists in planning strategy for email marketing communication, including best practices for retention, subscribership, list hygiene, and sender reputation. This position manages creative materials to maintain a consistent brand image across all mediums.
Additionally, the Marketing Manager is responsible for writing marketing collateral and publications, managing the creative process with the design department to create all collateral material and publications for the Marketing Department, including promotions, group sales, membership and public relations. Secures and tracks approvals from all departments and partners on all creative materials. Strategizes on overall Marketing campaigns with the Director of Marketing. Plans and integrates e-marketing, social media and guerilla marketing (when appropriate) into traditional campaigns. Additional duties in support of the Marketing Department.
Sales and Service Representative I (Temporary)
Unscheduled part-time. 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. TEMPORARY THROUGH SEPTEMBER 2015.
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.
Social Media Manager
Salary is commensurate with experience. Send cover letter, resume with salary requirements to: The Franklin Institute, Human Resources Department, 222 N. 20th St., Philadelphia, PA 19103; E-mail: firstname.lastname@example.org, Fax: 215-448-1127. EOE.
Are you a creative writer and digital strategist, with a passion for social media and science news? Come join a growing and exciting team of science communicators looking to revolutionize the way the public engages with and talks about science online. The Franklin Institute is one of the leading science centers and museums in the country and we are looking for an experienced social media expert to support the Chief Digital Officer in leading exciting new content efforts across all social media platforms.
The Social Media Manager will play a lead role in planning, developing, and implementing creative social media messaging targeted at key audiences. Candidates should have a solid understanding of and passion for all-things social networking and ability to evaluate social tools (existing and emerging) to determine which will most effectively implement the organization’s digital strategy. This role requires a highly motivated, self-starter with a strategic vision of the social media landscape and excellent writing and communications skills to create engaging content and be our "voice" on our social channels.
- Assist the Chief Digital Officer with building and executing a social media content strategy through internal brainstorming, competitive research, platform determination, and audience identification with the primary goal of audience growth and creative differentiation in the online science communication space.
- Generate, edit (including fact-checking and proofreading), publish, and distribute daily social media content that builds meaningful connections with our audience on multiple platforms including but not limited to: Facebook, Twitter, Pinterest, Instagram, YouTube, Tumblr, Google+, LinkedIn, etc.
- Monitor all social media analytics and listening tools and continuously improve by capturing and analyzing the appropriate social data/metrics and best practices, and then acting on the information. Monitor emerging use of social media technologies and analyze technology trends.
- Generate weekly analytics reports highlighting which social media messages connected with our audiences and assess the broader impact of these
- Participate in internal educational opportunities to raise awareness and expertise of social media organization-wide. Build social media competency and knowledge within the organization to empower the entire staff to support the organization’s social media strategy.
- Bachelor’s degree required, with background in journalism, communications, marketing, new media or a related field, and 4 or more years experience managing social media experiences.
- Expertise in and comfortability with a wide variety of social activities and platforms including creating and distributing content, posting, community development, and audience growth on platforms including but not limited to: Facebook, Twitter, Pinterest, Instagram, YouTube, Tumblr, Snapchat, Google+, LinkedIn, etc. Experience with both organic and paid audience acquisition tactics.
- Creative, proactive, and passionate about communicating via social media. Ability to work in a fast-paced, deadline driven environment and monitor real-time science news and experiences is required. Monitoring and management of social media platforms and communities during nonstandard work hours as needed.
- Interest in exploring use of new platforms in a creative way including live streaming with Periscope and Meerkat, Google Hangouts, video sharing, microblogging, podcasts, online contests and challenges, etc.
- Experience working with Google Analytics, Facebook Insights, and other social media analytics and scheduling tools and knowledgeable about new media trends, technologies, and experiences.
- Excellent written and oral communications skills and strong project management and organization skills. Detail-oriented, typo-free writing skills.