Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas.
Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:
Email: email@example.com (Please indicate the position for which you are applying in the subject line.)
The Franklin Institute
ATTN: Human Resources Department
222 North 20th Street
Philadelphia, PA 19103
Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk
If you are interested in a position but don't have a resume, you may fill out and submit our Employment Inquiry Form.
Admission Services Manager
Full-Time, 37.5 hours per week, Monday- Friday; 8:45am-5:15pm.
Minimum Qualifications: College degree preferred or a minimum of three years’ experience in a managerial call center and customer service role for attractions. Excellent interpersonal, managerial, communication and organizational skills required. Must be willing to work irregular hours; occasionally working weekends and holidays, as well as some evenings. Excellent coaching and training ability and a proven commitment to managing and providing excellent customer service.
Primary Duties and Responsibilities: The Admission Services Manager is responsible for the daily operations of the Call Center and the managing and reporting of the Departments funds. This position is responsible for guaranteeing both inbound and outgoing calls to The Franklin Institute are handled in a professional and efficient manner through hiring, training, managing, supervising and coordinating the activities of all staff members. The Manager will work very closely with staff to resolve customer complaints and billing issues, as well as handling all mailings, including confirmations and ticket orders, ensuring they are filled in a timely fashion. This Manager will complete Box Office Deposits as well as submit closing reports. They will work with the Finance Department to make sure all invoices are received and paid.
This position will work directly with the managers of Camp-in, Birthday Parties, Discovery Camp and Workshops to ensure all bookings, revenue and customer relations for the respective programs are presented accurately and are in good standing.
Contact Center Representative
Unscheduled part-time, 15-20 hours per week, Monday-Sunday between 8:30 am-6:00 pm.
Minimum Qualifications: High School Diploma required. 2 + years sales experience, preferably in a Contact Center setting. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills.
Primary Duties and Responsibilities: The Contact Center Sales Representative is responsible for all inbound calls for the Franklin Institute, selling all programs we have to offer. A commitment to excellent customer service is key. They will become an expert in museum programs, exhibits and theater shows, and at processing all calls and reservations received via mail, online and faxed inquiries in a clear and concise manner, ensuring all reservations are processed and paid accurately in the ticketing system. They will use problem solving skills to help each guest with their diverse questions and booking needs. All contact center representatives are expected to be on time, reliable, consistent and have an overall customer service centric attitude. They will handle cash and other forms of payment in a secure, orderly and efficient manner and participate in special events (Teacher Weekends, Educators Night Out, Exhibit Previews, Scout Days, etc). The contact center sales representative will also perform basic clerical duties as assigned such as filing and copying, and any other duties as assigned.
Full-time, 37.5 hours per week, some evenings & weekends.
Minimum Qualifications: Bachelors Degree in communications, journalism, public relations or related field.Minimum Three Years Public Relations experience Museum experience preferred. Excellent Writing and Communications Skills Ability to develop and maintain strong professional relationships particularly with media representatives. Pre-existing relationships with Philadelphia media highly desirable. Willingness to work non-traditional hours (weekends and evenings). Strong social media skills and experience.
Primary Duties and Responsibilities: Manage local media relations program for entire Franklin Institute, including awards programs, exhibits, staff, programs, and IMAX films; implement press conferences and media events; respond to media inquiries; establish and maintain relationships with members of print, broadcast, and electronic media. Extensive writing required. Handle all on-site broadcast shoots through proactively seeking opportunities to promote the Franklin Institute, traveling special exhibitions, events, Science Festival and the Franklin Awards. Execute attendance-driving and audience-building weekend and evening events established with the director of PR, director of marketing and director of programming; establish effective events through partnerships and collaborations with third-party institutions; work with facilities, catering, and visitor services. Analyze effectiveness of events through attendance measurements as well as value of PR execution. Supervise interns and volunteers. Create the weekly clip report. Work with director of PR to distribute press releases. Create press kits, media drops; manage PR website. Create PR Plan presentations with the direction of the director of PR. Oversee and manage interns.
Discovery Camp Counselor
Temporary, Unscheduled Part-Time; June 2015 – September 2015; Monday – Friday.
Minimum Qualifications: Counselors must have at least a High School diploma and be furthering their education in a science, psychology, or education field. Previous experience working with children, presenting to large groups, working as a team, and a proven record of responsibility are a must. Previous experience in a camp setting or other informal education setting is preferred.
Primary Duties and Responsibilities: Counselors are in charge of the safety, well-being and education of a classroom of 10-25 children ranging in age from 3-13. Counselors must be able to present informal science activities to their classroom, supervise exhibit exploration and outside play at The Franklin Institute, supervise off-site field trips both walking, bused, and using public transportation and manage the facilities and supplies in their classroom.
Unscheduled Part Time. Some evenings required. Up to 19 hours per week.
Minimum Qualifications: Bachelor’s degree required or in progress. Some experience with scientific or social science research. Must be careful and conscientious. Attention to detail is critical. Must be adept at Word and Excel and be comfortable with basic mathematics (sums, means, percentages). Must have a pleasant personality and ability to interact with all types of people.
Primary Duties and Responsibilities: The Evaluation Assistant collects and enters visitor data for testing interactives in exhibits, tests prototypes for new exhibits, conducts exit-interviews for traveling exhibits, and observes and interviews in conjunction with selected community and on-site programs associated with the Strategic Plan. Responsible for tabulating and analyzing data and writing reports. Keeps track of ongoing Department interns and volunteers.
Greeter I (Temporary)
Unscheduled part time, 19 hours per week, including weekends and holidays. Temporary until September 2015.
Minimum Qualifications: Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience. Ability to work in adverse weather conditions.
Primary Duties and Responsibilities: Check tickets for appropriate date and time, scan tickets and control queue, provide information concerning directions, show times, and activities in or around the museum. Greet school buses and assist with coat and lunch storage, check visitors for proper admission, challenge inappropriate behavior, assist with lost children and log lost and found items. Greeters will also brief school groups and summer camps on the rules and regulations of the museum.
Sales and Service Representative I (Temporary)
Unscheduled Part-Time. 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. TEMPORARY THROUGH SEPTEMBER 2015.
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.