Job Openings

Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas.

Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:

Email: employment@fi.edu (Please indicate the position for which you are applying in the subject line.)

Postal Mail:
The Franklin Institute
ATTN: Human Resources Department
222 North 20th Street
Philadelphia, PA 19103

Fax: 215.448.1121

Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk

If you are interested in a position but don't have a resume, you may fill out and submit our Employment Inquiry Form.

  • Contact Center Representative

    Unscheduled part-time, 15-20 hours per week, Monday-Sunday between 8:30 am-6:00 pm.

    Minimum Qualifications: High School Diploma required. 2 + years sales experience, preferably in a Contact Center setting. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills.

    Primary Duties and Responsibilities: The Contact Center Sales Representative is responsible for all inbound calls for the Franklin Institute, selling all programs we have to offer. A commitment to excellent customer service is key. They will become an expert in museum programs, exhibits and theater shows, and at processing all calls and reservations received via mail, online and faxed inquiries in a clear and concise manner, ensuring all reservations are processed and paid accurately in the ticketing system. They will use problem solving skills to help each guest with their diverse questions and booking needs. All contact center representatives are expected to be on time, reliable, consistent and have an overall customer service centric attitude. They will handle cash and other forms of payment in a secure, orderly and efficient manner and participate in special events (Teacher Weekends, Educators Night Out, Exhibit Previews, Scout Days, etc). The contact center sales representative will also perform basic clerical duties as assigned such as filing and copying, and any other duties as assigned.

  • Contact Center Representative (Temporary)

    Unscheduled part-time, 15-20 hours per week, Monday-Sunday between 8:30 am-6:00 pm. TEMPORARY UNTIL APRIL 2015.

    Minimum Qualifications: High School Diploma required. 2 + years sales experience, preferably in a Contact Center setting. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills.

    Primary Duties and Responsibilities: The Contact Center Sales Representative is responsible for all inbound calls for the Franklin Institute, selling all programs we have to offer. A commitment to excellent customer service is key. They will become an expert in museum programs, exhibits and theater shows, and at processing all calls and reservations received via mail, online and faxed inquiries in a clear and concise manner, ensuring all reservations are processed and paid accurately in the ticketing system. They will use problem solving skills to help each guest with their diverse questions and booking needs. All contact center representatives are expected to be on time, reliable, consistent and have an overall customer service centric attitude. They will handle cash and other forms of payment in a secure, orderly and efficient manner and participate in special events (Teacher Weekends, Educators Night Out, Exhibit Previews, Scout Days, etc). The contact center sales representative will also perform basic clerical duties as assigned such as filing and copying, and any other duties as assigned.

  • Communications Manager

    Full-time, 37.5 hours per week, some evenings & weekends.

    Minimum Qualifications: Bachelors Degree in communications, journalism, public relations or related field.Minimum Three Years Public Relations experience Museum experience preferred. Excellent Writing and Communications Skills Ability to develop and maintain strong professional relationships particularly with media      representatives.  Pre-existing relationships with Philadelphia media highly desirable. Willingness to work non-traditional hours (weekends and evenings). Strong social media skills and experience.

    Primary Duties and Responsibilities: Manage local media relations program for entire Franklin Institute, including awards programs, exhibits, staff, programs, and IMAX films; implement press conferences and media events; respond to media inquiries; establish and maintain relationships with members of print, broadcast, and electronic media. Extensive writing required.  Handle all on-site broadcast shoots through proactively seeking opportunities to promote the Franklin Institute, traveling special exhibitions, events, Science Festival and the Franklin Awards.  Execute attendance-driving and audience-building weekend and evening events established with the director of PR, director of marketing and director of programming; establish effective events through partnerships and collaborations with third-party institutions; work with facilities, catering, and visitor services.  Analyze effectiveness of events through attendance measurements as well as value of PR execution.  Supervise interns and volunteers.  Create the weekly clip report.  Work with director of PR to distribute press releases.  Create press kits, media drops; manage PR website.  Create PR Plan presentations with the direction of the director of PR. Oversee and manage interns.

  • Discovery Camp Counselor

    Temporary, Unscheduled Part-Time; June 2015 – September 2015; Monday – Friday.

    Minimum Qualifications: Counselors must have at least a High School diploma and be furthering their education in a science, psychology, or education field.  Previous experience working with children, presenting to large groups, working as a team, and a proven record of responsibility are a must.  Previous experience in a camp setting or other informal education setting is preferred.

    Primary Duties and Responsibilities: Counselors are in charge of the safety, well-being and education of a classroom of 10-25 children ranging in age from 3-13.  Counselors must be able to present informal science activities to their classroom, supervise exhibit exploration and outside play at The Franklin Institute, supervise off-site field trips both walking, bused, and using public transportation and manage the facilities and supplies in their classroom. 

  • Greeter I (Temporary)

    Unscheduled part time, 19 hours per week, including weekends and holidays.  Temporary until September 2015.

    Minimum Qualifications:  Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience. Ability to work in adverse weather conditions.

    Primary Duties and Responsibilities: Check tickets for appropriate date and time, scan tickets and control queue, provide information concerning directions, show times, and activities in or around the museum. Greet school buses and assist with coat and lunch storage, check visitors for proper admission, challenge inappropriate behavior, assist with lost children and log lost and found items. Greeters will also brief school groups and summer camps on the rules and regulations of the museum.

  • Project Assistant

    Full-Time, Temporary through December 2016

    Minimum Qualifications: Bachelor’s degree required. Must have excellent organizational and project coordination skills, be self-motivated and have the ability to work independently, as well as be extremely proficient in using Microsoft Office applications. Must have excellent collaborative and interpersonal communication skills.

    Primary Duties and Responsibilities: The primary function of this position will be assisting with the planning; organization, coordination and fulfillment related to community-based informal science education projects. Responsibilities include providing support for teacher and student informal science workshops, scheduling meeting and spaces, managing the purchase and preparation of educational and office materials, data entry, and copying. Other responsibilities include: organizing events, supporting updates of program curriculum materials, and maintaining general day-to-day operations of projects. Day-do-day operations incorporate performing administrative duties for the department, including processing reimbursements and expense reports, managing project files/records, entering data from program registrations and evaluations, and other tasks as assigned.

  • Sales and Service Representative I (Temporary)

    Unscheduled Part-Time. 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must.  TEMPORARY THROUGH SEPTEMBER 2015. 

    Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems.  History of customer service experience in an attraction venue preferred.  Excellent cash handling skills/experience a must.

    Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check.  Clean workstations and ticketing booth.  Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.

  • Senior Accountant (Payroll)

    Full-Time, 37.5 hours per week; 8:45am-5:15pm.

    Minimum Qualifications: Bachelor’s degree in Finance, accounting, or related field. Three or more years of experience in accounting and finance in progressively responsible positions along with spreadsheet and database software experience. Excellent problem-solving skills, excellent verbal and written communication skills, ability to multi-task and handle a fast paced work environment, ability to self-manage, prioritize, must be detail oriented, analytical, proactive, and be a team player.

    Primary Duties and Responsibilities: Process bi-weekly payroll including liens, garnishments, child support, and other deductions; prepare and input monthly payroll journal entries; upload payroll distribution reports to Actuate; administer time-attendance, time clock, payroll G/L interface, and ADP reportsmith systems; process and fund 401k/457b; compile yearly 401k census and calculate 401k transition contribution payment; assist with budgeting process; file US Department of Commerce census reports; perform bank account reconciliations including researching discrepancies with credit card settlements, bank deposits, coin/currency orders, and other transactions; complete account reconciliations and analysis; prepare monthly/yearly journal entries including analyzing information received.