FAQ

  • Payment is due in full three weeks prior to your visit. Once your payment is received, we will mail you your tickets. This allows your group to enter the museum immediately upon arrival, skipping Check-In and saving your group valuable time. 

  • Please contact us prior to your payment due date! We will be happy to work out an alternative arrangement, however, if we do not hear from you and payment is not received, your visit will be canceled. 

  • Yes! Purchase Orders can be sent as a form of deposit. Please note that payment will then be due in full upon arrival. 

  • Yes. Please contact us for more details at 215-448-1200.

  • Please contact us at 215.448.1200, Option 3, weekdays 9:00AM-5:00PM. We will do our best to try and accommodate your needs.

  • If you had your tickets mailed, you can immediately begin exploring the museum! For groups that still need to Check-In, weekday arrivals will be greeted by a member of our Guest Services team upon arrival. Group leaders are directed to Ticketing to check in, while the rest of the group is directed into the museum. Weekend arrivals should proceed to the 2nd Floor and assemble in Franklin Hall. The group leader will then proceed to the Ticketing counter to complete check in. 

  • Please know your group name and have your confirmation number. You will also be required to provide the number of youth and adults present with the group. If payment is due, please be prepared to make payment. 

  • Please contact our Group Sales team. While we will strive to reschedule any programs you have, we cannot guarantee their availability. Our telephone number is 215.448.1200 (Option 3). 

  • Backpacks are permitted in the museum, but must be carried at all times. Cameras are also permitted, with photographs allowed in all core exhibits. Photography restrictions are typically in place for special exhibitions and inside theaters. 

  • This varies from group to group. The museum offers enough programming and exhibits for an entire day visit, but most groups stay between 2.5 and 5 hours. 

  • Franklin Institute Memberships are designed for use during family visits and are not valid for group visits. 

  • That is what we are here for! Our experienced Group Sales team can answer all of your planning questions. Contact us weekdays, 9:00AM-5:00PM, by calling 215.448.1200, Option 3. Our phones tend to get busy between 11:00AM and 1:00PM, so early morning or late afternoon may be a better time to call. You may also email us at reservations@fi.edu; include your questions along with a phone number and good time to reach you. We look forward to talking with you soon! 

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