Contact Center Sales Representative

Join the Contact Center Team at The Franklin Institute - Pennsylvania’s most visited museum. We are looking for outgoing, enthusiastic and FUN people to join our team.

The ideal candidate will have superior customer service and communication skills, computer proficiency, and a willingness to learn new systems, as well as 2+ years of experience in sales, preferably in a Contact Center setting. If you are proficient with the Gateway ticketing system – that is a plus! 

The Contact Center Sales Representative’s primary responsibility will be to politely and professionally answer inbound calls to The Franklin Institute. They will become experts in all of the museum offerings. They will also process confidential payments in a secure and orderly manner, and will ensure all bookings are processed accurately in our ticketing system.

Hours will vary, but weekends and holidays are a must. Some evening work may be required. Schedules will mostly be 15-20 hours per week.


  • Working at The Franklin Institute

    Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas. The Franklin Institute is an Equal Opportunity Employer.

    Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:

    Email: (Please indicate the position for which you are applying in the subject line.)

    Postal Mail:
    The Franklin Institute
    ATTN: Human Resources Department
    222 North 20th Street
    Philadelphia, PA 19103

    Fax: 215.448.1121

    Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk