Contact Center Representative

Unscheduled part-time, 15 to 19 hours per week. Weekends, some evenings, holidays a must. 

Minimum Qualifications: 
High School Diploma required. 2 + years sales experience, preferably in a Contact Center setting. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills.  

Primary Duties and Responsibilities: 
The Contact Center Sales Representative is responsible for all inbound calls for the Franklin Institute, selling all programs we have to offer. A commitment to excellent customer service is key. They will become an expert in museum programs, exhibits and theater shows, and at processing all calls and reservations received via mail, online and faxed inquiries in a clear and concise manner, ensuring all reservations are processed and paid accurately in the ticketing system. They will use problem solving skills to help each guest with their diverse questions and booking needs. All contact center representatives are expected to be on time, reliable, consistent and have an overall customer service centric attitude. They will handle cash and other forms of payment in a secure, orderly and efficient manner and participate in special events (Teacher Weekends, Educators Night Out, Exhibit Previews, Scout Days, etc). The contact center sales representative will also perform basic clerical duties as assigned such as filing and copying, and any other duties as assigned.

  • Working at The Franklin Institute

    Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas. The Franklin Institute is an Equal Opportunity Employer.

    Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:

    Email: employment@fi.edu (Please indicate the position for which you are applying in the subject line.)

    Postal Mail:
    The Franklin Institute
    ATTN: Human Resources Department
    222 North 20th Street
    Philadelphia, PA 19103

    Fax: 215.448.1121

    Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk