Senior IT Business Analyst, Information Technology Services

Employment Status: 
Full-Time, Monday – Friday, 37.5 hours per week

Minimum Qualifications:
Bachelor’s degree in an IT related field or equivalent industry experience.  7+ years’ experience with business analyst for full lifecycle of services.  Highly self-motivated and directed with an eagerness to learn new skill sets and apply them towards project and team success.  Exceptional written and oral communication, interviewing and facilitation, listening, and interpersonal skills.  Excellent analytical and creative problem-solving skills.  Understanding of Point of Sale and transactional systems.  Ability to work independently or in a team environment and meet project deliverables and deadlines.  Advanced skills in Microsoft MS Office Suite required, and knowledge of Office 365 applications like OneDrive for Business, SharePoint, Groups and Planner

Primary Duties and Responsibilities:
The Senior IT Business Analyst will be responsible for:

  • Identifying and translating business functional and non-functional objects into formal business requirement documents.  Recognize and capitalize on improvement opportunities for cost-effective alignment, organizational operational effectiveness, mission fulfillment and visitor experience enhancements.
  • Produce required project analysis documentation, and will be responsible for developing, interpreting, reviewing, validating, documenting, and maintaining business and functional requirements.
  • Evaluate business requests to assess suitability and feasibility.
  • Manage multiple projects, following appropriate project management practices.
  • Develop testing plans and guidance for user acceptance testing.
  • Other projects as assigned.


  • Working at The Franklin Institute

    Advance your career by working at The Franklin Institute! Applications from candidates at all levels of training, experience, and education are accepted for positions in administrative, curatorial, security, trade, and professional areas. The Franklin Institute is an Equal Opportunity Employer.

    Cover letters and resumes can be submitted to our Human Resources Department in a variety of ways:

    Email: (Please indicate the position for which you are applying in the subject line.)

    Postal Mail:
    The Franklin Institute
    ATTN: Human Resources Department
    222 North 20th Street
    Philadelphia, PA 19103

    Fax: 215.448.1121

    Delivery: 20th Street Business Entrance or Bartol Atrium Security Desk